Official Privacy Policy of the 4dgang Platform

1 Introduction

Welcome to the Privacy Policy of 4dgang. This document outlines our privacy practices and how we handle your personal information when you use our online gaming platform at 4dgang.

We understand that your trust is our most valuable asset. That is why we take thorough and serious measures to ensure your personal data is always protected from unauthorized access, misuse, or improper disclosure.

This Privacy Policy applies to all users who register, browse, or use the services of 4dgang in any capacity. By using our platform, you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use of our platform.

2 Personal Information We Collect

To enable us to provide a secure, efficient, and compliant service, 4dgang collects several categories of information from our members. Each category of data is collected for a clear and legitimate purpose.

In addition to information you provide directly during registration, we also collect data automatically when you use our platform through cookies, tracking pixels, and similar technologies. This data helps us understand usage patterns and improve your experience on the platform. 4dgang.

• We never collects credit card numbers or sensitive payment information directly — all transactions are processed through licensed and secure payment gateways.
• Submitted identity verification (KYC) documents are stored in encrypted systems and are only accessible by authorised personnel.
• We do not knowingly collect information from individuals under the age of 21. Should we discover that such data has been collected inadvertently, it will be deleted immediately.

3 How We Use Your Data

The personal data we collect is used solely for lawful and necessary purposes in order to provide the services of 4dgang to you. We do not use your data for any other purpose without your explicit consent.

• Account Management: To register and verify your identity, manage your login, and process account-related requests.
• Transaction Processing: To process deposits, withdrawals, and all financial transactions securely and accurately.
• Platform Security: To detect and prevent fraud, money laundering, and other suspicious activities that could compromise the security of the platform and its members.
• Customer Support: To respond to enquiries, resolve complaints, and provide technical assistance.
• Legal Compliance: To fulfil applicable legal and regulatory obligations, including financial reporting and anti-money laundering (AML) requirements.
• Service Improvement: To analyse platform usage patterns in order to improve features, performance, and the overall user experience.
• Marketing Communications: To send promotional information, bonuses, and special offers — only to members who have consented to receive them.

4 Sharing Information with Third Parties

4dgang does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, there are certain situations where we need to share your information with trusted parties.

• Payment Service Providers: Required financial data is shared with licensed payment gateways to securely process your deposits and withdrawals.
• Game Providers: Game session data is shared with our game software providers for game management and technical troubleshooting purposes.
• Regulatory Authority: We will disclose information when required to do so by law, court order, or directive from a relevant regulatory authority.
• Technical Service Providers: Hosting providers, cybersecurity providers, and analytics service providers who help us operate the platform may have limited access to certain data under strict confidentiality agreements.
• Fraud Detection: Data may be shared with fraud prevention agencies and anti-money laundering platforms to protect the platform and all members.

All third parties that receive data from 4dgang are bound by strict data protection agreements and are only permitted to use that information for the specified purposes.

5 Data Security & Encryption

The security of your personal data is a responsibility we take seriously. 4dgang implements multiple layers of technical and organizational safeguards to ensure your data remains protected from cyber threats at all times.

• 256-bit SSL Encryption: All data transmitted between your device and our servers is protected by industry-grade 256-bit SSL encryption.
• Secure Password Storage: Your password is never stored in plain text — we use strong hashing algorithms such as bcrypt to protect your login credentials.
• Two-Factor Authentication (2FA): We support 2FA to provide an additional layer of protection for your account.
• 24/7 Monitoring: Our security system continuously monitors platform activity to detect and block any threats in real time.
• Periodic Penetration Testing: Our platform undergoes comprehensive security testing by independent security experts on a regular basis to identify and address any vulnerabilities.
• Internal Access Control: Access to members' personal data on our end is restricted to staff who require it to perform their duties, and all access is logged for audit purposes.

6 Cookies & Tracking Technologies

Platform 4dgang uses cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and ensure platform security. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: To collect information about how you use the platform — such as the most frequently visited pages — to help us improve the user experience.
• Functional Cookies: To remember your preferences such as language and other settings, providing a more personalised experience.
• Analytics Cookies: Helps us understand how members interact with our platform in aggregate and anonymously.

You can control and manage cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of the platform. 4dgang. Your continued use of our platform constitutes your consent to the use of cookies as described above.

7 Your Rights Over Personal Data

As a member 4dgang and as an individual protected under Malaysia's PDPA, you have certain rights regarding the personal data we hold about you. We respect and facilitate the exercise of these rights.

8 Data Retention Period

4dgang retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and regulations.

• Active Account Data: Retained for the duration of your active account and for a minimum of 7 years after account closure for financial compliance purposes.
• Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial and accounting legal requirements.
• Security Logs: Retained for 12 months for security incident investigation purposes if required.
• KYC Documents: Retained for the duration of the active account and for 5 years after account closure to meet AML requirements.
• Marketing Data: Retained until you withdraw consent to receive marketing communications.

When data is no longer needed, it will be securely deleted or anonymised in accordance with our standard procedures so that it can no longer be linked to you.

9 Third-Party Links & Services

Platform 4dgang may contain links or integrations with third-party services such as game providers, payment gateways, and customer support tools. Our Privacy Policy does not cover the privacy practices of those third-party websites or services.

• Every third-party provider integrated with our platform has its own privacy policy governing their use of data.
• We encourage you to read the privacy policy of any third-party service you access through our platform.
• 4dgang is not responsible for the privacy practices or content of third-party websites.

10 Changes to the Privacy Policy

4dgang reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, services offered, or applicable legal requirements.

• Any material changes to this Privacy Policy will be communicated to you via a prominent notice on the platform and/or your registered email.
• The "Updated" date at the top of this document will be revised each time changes are made.
• Continued use of the platform 4dgang following any changes coming into effect constitutes your acceptance of the revised policy.
• If the changes made are significant and may affect your privacy rights, we will provide at least 14 days' notice before those changes take effect.

It is your responsibility to review this Privacy Policy periodically. We recommend checking this document every few months to stay informed about how we handle your personal data.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how 4dgang handles your personal data, or if you wish to exercise any of the rights outlined in this policy, please contact us through the following channels:

• Privacy Email: [email protected]
• Support Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the platform
• Response Time: Within 30 working days for personal data-related requests